THE QUALITY OF OUR CARE
What is the quality of our care?
We aim to give our patients the best medical care and service, both before, during and after the treatment. We ensure the quality of our care by only working with experienced and registered professionals, by providing proper pre- and after-care and by providing proper information. Not only do we promise this, but we also ask our patients to rate us in this.
How do we work?
Doctors often master a specific procedure very well. This is also true for the clinics. Diana Gabriels knows exactly which clinics and which doctors are good in what. This is what makes us so special: we are not tied to anything and we only work with the best.
Not only is skill important, but also customer service, hygiene and safety. Every quarter we evaluate the cooperation with the doctors and the corresponding customer satisfaction. In addition, we do an extensive check every six months. In doing so we evaluate the following matters (and more):
- Continuous training of the doctors
- Registering of the doctors in the mandatory registers.
- The training of support staff.
- The clinic’s quality certificates.
- Customer service
- Progress of the treatments
Experiences of our patients
In 2018, our patients who had had surgery at the Praktijk Diana Gabriels, rated us with an average score of 9.0. 96 percent of those asked also said that they would have a next treatment done with us. The ISO-certification obligates us to justify these numbers.
The quality of our care is ISO- and NEN Certified
The Praktijk Diana Gabriels is ISO 9001 certified and NEN-EN 15224 certified. This means that we have been issued with an ISO certificate for advising on and carrying out plastic surgery operations, including after-care. One condition of this certification is that we ask our patients to rate us on our way of working. We use these ratings to evaluate our medical care and service and to be improve it, if necessary.
We only work with clinics and doctors who meet our strict standards:
- The medical specialists are *BIG and **MSRC registered and have finished a verifiable education and training in Aesthetic surgery.
- The nurses are *BIG registered and are a member of the V&VN.
- The anaesthesiologists are NVA registered.
- The anaesthesiologist assistants are NVAM registered.
- The surgery assistants are LVO registered.
*For the BIG register – click here or call: 0900 8998225
(Law BIG (1998): Law for Professions in the Individual Healthcare.
**For the Medical Specialists Register in Utrecht – call: 030 2823244
We work together with Carnisselande Pharmacy, Middeldijkerplein 2, in Barendrecht. Supervisory pharmacist: Mrs D. van Dijk.
Safe breast implants are part of our care
The safety of breast implants is quite often questioned. That’s how PIP implants become prohibited after it appeared that there is a big chance of tears and leakages. What do you have to look out for if you want to have breast enlargements put in and you want to be sure that they are safe implants?
First of all, you should make sure that scientific research has been done to investigate the safety of the concerned breast implants. The guidelines are strict in the United States and thorough research can take years. Two breast implants rated positive from the strict American tests: the brand Mentor and Natrelle (formerly McGhan).
Our plastic surgeons recommend to always choose one of these two brands. Praktijk Diana Gabriels solely works with Mentor – we can provide a lifetime guarantee on these implants.
Silicone Breast Implants
A silicone breast implant has a silicone casing. The implant is filled with silicone gel or cohesive silicone gel. The casing maintains its original shape and has a rough or smooth exterior. A rough surface causes less capsular contracture than a smooth surface but is generally more perceptible. Breast implants come in all different shapes and sizes: more than five hundred!
According to the Dutch Association for Plastic Surgeons (NVPC) a breast enlargement done with silicone breast implants is a responsible medical surgery. This type of breast implant has been used since the sixties. This means that by now doctors have a lot of experience with these.
Silicone implants are used in different medical aids, such as heart valves and artificial joints. This is due to the bio-compatibility- meaning that the body does not reject the silicone material. Numerous scientific reviews and researches carried out over the past years have shown that silicone is a safe material. Make sure that the prosthetic, that is used for a breast enlargement, has been thoroughly tested. Good quality brands of breast implants (with FDA approval – from the American Food and Drug Administration, who controls among other things, medical products) are Mentor and Natrelle.
Praktijk Diana Gabriels solely works with safe breast implants from the brand Mentor. These implants are filled with a cohesive gel – this gives the breasts a natural feel. Even more importantly: extensive scientific tests have shown that these implants are extremely safe. It’s not for nothing that we issue a 20-year guarantee on leakages.
Sometimes a doctor will advise you as a client to choose for Mentor prosthetics filled with cohesive ll instead of cohesive l. This is to reduce the chance that you will see prosthetic folds through the breast. This is dependent on the skin structure and the amount of breast tissue. Cohesive ll is an additional 300 Euros. Should this be the case in your situation, then we discuss this during the consultation. There is no difference in quality between the two, the only difference is the firmness of the gel.
Dutch Breast Implant Registry (DBIR)
The use of breast implants and the operation results in which breast implants were used by plastic surgeons are registered in the DBIR. The DBIR was developed by the Dutch Association for Plastic Surgeons (NVPC) and is meant as an implant registry and a quality system for audits.
- National implant registries of Dutch breast implants can be registered in this registry – this is mandatory for members of the NVPC. Other professionals can also register here using their own account. The results of the care can also be documented in this register. This is how the safety of breast implants is monitored, whether they are associated with certain complaints or complications, and patients who received a certain type of breast implant can easily be traced.
In addition, the DBIR makes it possible to compare one’s own quality of care with that of other clinics. The quality information from treating physicians is compared with the national average, a so-called benchmark. In this way, one can evaluate the care delivered and point out any opportunities for improvement. Scientific research is also possible with the registered data.
Participation in the national implants register has been made mandatory by the Ministry of Health, Well-being and Sport (VWS), the Commission for Healthcare (IGZ), and the members of the NVPC, and is intended for all Dutch hospitals and independent treatment centres (ZBC). Doctors who are not a member of the NVPC can also register by creating an account.