Report your dissatisfaction
As a customer of Praktijk Gabriels, you can count on us to commit to providing you with good care and to satisfy you with the result of your treatment. Despite the efforts and good intentions of our employees and specialists, it may happen that you are not satisfied. You can then choose to file a complaint. You can assume that we will work to remedy your complaint or dissatisfaction.
Our complaints procedure is in the healthcare sector under the Quality, Complaints and Disputes Act.
For more information see; WKKGZ.
What you can do if you are not satisfied with the result of your treatment
Solve your complaint in consultation
At first we ask you to schedule an appointment with your doctor to discuss your dissatisfaction. A good conversation can provide a lot of clarity so that you can come to a solution together.
If the contact with the treating doctor does not satisfy you, we offer you the opportunity to be supported in expressing your dissatisfaction and resolving your complaint. If this is your wish, enter the complaint. You will receive a response within three working days.
If the contact with our complaints coordinator does not satisfy you, you can choose to request a meeting with our complaints officer. She will assess the course of the complaints procedure and advise you and us in this. You can contact her directly by sending an email to firstname.lastname@example.org
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